Splosh Terms and Conditions of Supply
These are the terms and conditions of supply for www.splosh.com (Site). The Site is operated by Splosh Limited trading as Splosh (Splosh, we, us and our). We are a limited company, registered in England and Wales. Our registered company number is 06800040, and our registered office is at Pavement House, The Pavement, Hay on Wye, Wales HR3 5BU. Our VAT registration number is 970 2412 40.
Your purchase of any of the products offered on this Site (Products) is subject to these terms and conditions and by placing an order for any product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of your personal information submitted via the Site is governed by our privacy and cookies policy.
We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 12th June 2012.
We do not sell products for purchase by minors (individuals under 18 years of age).
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Place Order” button on the checkout page.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order. Order acceptance and the completion of the contract between you and us (Contract) will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.
The Contract will relate only to those Products that are despatched to you. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products.
If you do require any information regarding orders you have placed with Splosh, please log on to the website giving your email address and password.
We currently only deliver to mainland England, Scotland and Wales.
We reserve the right to restrict deliveries in certain locations. This includes the right, in exceptional circumstances, not to deliver to customers that are repeatedly unavailable to receive orders.
Goods are delivered by Royal Mail, or other third party courier nominated by us.
Delivery charges are as follows:
Standard delivery, by Royal Mail or other carrier nominated by us, is free, unless you request a premium delivery service (where available).
Standard delivery is defined as:
Royal Mail Tracked Standard Service (or a comparable service provided by another courier nominated by us) – for Starter Boxes
Second class post – for Refill Boxes
If your items have not arrived within 5 working days after placing your order, you should email us at firstname.lastname@example.org.
Risk and title
Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including any delivery charges, where applicable.
Price and payment
The price of Products is as quoted on the Site from time to time.
Prices include VAT.
Prices are liable to change at any time, but changes will not affect orders in respect of Products that have already been despatched to you.
The Site contains a variety of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our
discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Any of the following cards may be used to pay for Products listed on the Site: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo.
We will charge your credit or debit card shortly before Products are despatched.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
You may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).
To cancel a Contract, you must inform us by email, giving us your name, address and order reference. If you wish to cancel a Contract for a Starter Box, you must also return the Products to Splosh Ltd., Block E, Capital Point, Capital Business Park, Parkway, Cardiff CF3 2PY within 7 days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them), and at your own cost and risk. No refund will be given if Products are not returned to this address.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you. If you wish to cancel a contract for a Refill Box, we advise you to dispose of the box and its contents carefully, as these boxes must not be returned to us.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in our FAQs on the website. Nothing in this section affects your legal rights. For further information about your legal rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
Our refunds policy
If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. We will refund the price of the Product in full, including the cost of delivery. However, in the case of Starter Boxes, you will be responsible for the cost of returning the item to us. Please note the returns address given above.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Faulty products, errors and shortages
If any Product you order is damaged when delivered to you, we may offer an exchange or refund, as appropriate, in accordance with your legal rights. If you believe a Product was delivered damaged, you must inform us in by email to email@example.com, giving us your name, address and order reference. Nothing in this section affects your legal rights. In the event of there being errors or shortages, these should be brought to our attention (using the contact details below) no later than 7 days after delivery.
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour etc.) you see on-screen may not exactly reflect the actual detailing of a Product when you receive it.
Splosh supplies home cleaning, laundry, dish washing and other products. Most of our products are in the form of concentrates which need to be diluted by our customers in their homes prior to use.
Instructions for dilution and usage together with appropriate warnings for each concentrate are printed on the sachet Refill Boxes. Additional instructions and warnings may be printed on cards attached to bottles inside our Starter Boxes.
Product information for diluted products is printed on the reverse of Splosh bottles.
It is essential that you read all instructions and take note of all warnings carefully. Splosh cannot accept responsibility for misuse of our products.
You should particularly note:
- Once Boxes are delivered to your property they are your responsibility to use safely and according to usage instructions.
- Both concentrates and diluted products must be kept out of reach of children and pets.
- Concentrate sachets must be kept in their boxes and stored in a dry place until they are used. In particular they should not put in another container, as you may find it hard to identify them in the future.
Nothing in these terms and conditions shall limit or exclude our liability to you:
for death or personal injury caused by our negligence;
for fraudulent misrepresentation;
for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
under Part I of the Consumer Protection Act 1987; or
for any other liability that may not, under English law, be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer arising from any Contract is strictly limited to the purchase price of the relevant Products.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
We will not knowingly provide links to sites that contain illegal, offensive or misleading information.
Links will be provided at the discretion of Splosh. Although we endeavour to check sites for high quality, accurate and appropriate information, Splosh will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Splosh nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Splosh for any goods or services provided or available on such
You do not need to request permission to create a text link from your website (if applicable) to Splosh.com.
If you would like to use a Splosh graphic or logo alongside a link, please contact us.
You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given by email or in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.
These terms and conditions may not be varied except with our express written consent.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in English only and that no public filing requirements apply.
These terms and conditions shall be governed by English law, and you agree that any dispute between us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.
Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to firstname.lastname@example.org, by calling us on 01497 821030 or you can write to us at:
PO Box 180
Hay on Wye HR3 5XA
We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
Information we may collect from you
We may collect and process the following information about you:
- information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, request any information or enter into any competition or promotion we may sponsor;
- in connection with an account sign-in facility, your password and log-in details;
- details of any transactions made by you through the Site;
- communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
- information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to them; and
- details of your visits to the Site, the resources you access and any data you download.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
If you order products from the Site you will be required to register with the Site. Splosh may decline a registration request at its sole discretion. If you register you agree that:
- the personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
- you will notify us immediately of any changes to the personal information by updating your details in the My Account section of the website; and
- you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Uses made of your information
We will use the information you provide to:
- enable us to process your orders and to provide you with the services and information offered through the Site and which you request;
- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;
- improve the layout and/or content of the pages of the Site and customise them for users;
- identify visitors to the Site;
- carry out research on our users’ demographics and tracking of sales data;
- send you information we think you may find useful or which you have requested from us, including information about our products or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes; and
- You can tell us not to contact you with information regarding our products either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or where you do not wish us to continue to use your information in this way by following the unsubscribe instructions on any communications sent to you.
When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about you’re use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
- remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
- customise elements of the promotional layout and/or content of the pages of the Site;
- store your product selections to your shopping basket; and
- collect statistical information about how you use the Site so that we can improve the site and learn which parts of the website are most popular to visitors.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.
We may disclose aggregate statistics about visitors to the Site in order to describe our services
to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
We allow you the option to store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site.
If you do not wish to store your card details with us, you can enter these each time you place an order with Splosh.
If you choose to store your card details to speed up your next order, then we will encrypt your details so they can’t be sen – not even by Splosh staff.
Storage of your information
Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. By submitting information via the Site, you agree to this storing, processing and/or transfer.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
PO Box 180
Hay on Wye HR3 5XA